Contact Us

If you have any queries or you just have something to say about the rail services that operate from Walton-on-the-Naze, Frinton-on-sea, Kirby Cross, Thorpe-le-Soken or Clacton-on-Sea, then please do get in touch.

You can contact us easily using the online contact form on this page, or you can send us an email.

Email: [javascript protected email address]

Online Contact Form

The email that will be generated from this contact form will be sent directly to an ONTRACK representative, but will also be recorded and stored in the database for 30 days and then deleted automatically. This communication logging is part of the work to protect the website and the web server from illicit or unwanted web activities including cyber-crime and contact-form spamming. Further details are available on the privacy policy page.


Your name (required)

Contact number

Your email (required)

What happened (required)

What was the response (required)

Please tick to acknowledge that you give your consent for Ontrack Rail Users Association to safely store your data electronically purely for the purpose of dealing with your enquiry.




Data Protection Notice: Information collected here will not be used for any purpose other than the service we provide rail users. We will treat the information you provide with the strictest confidence. If we believe there is an advantage of forwarding your comments to (lets say) the rail operator, our first course of action will be to contact you.

ONTRACK is a local authority recognised and rail industry recognised rail users’ action (association) group.